Most insurers will offer you a courtesy vehicle but if in non-fault claims this doesn’t happen or the vehicle offered to you is not comparable to your own, our fleet manager is there to help and source a suitable alternative and charge it to the at- fault driver's insurer. Call us on 0800 0137 1066.

Even in fault or disputed claims we may be able to negotiate to secure a better vehicle from your insurer.

Being let down without the offer of a suitable hire car is a surprisingly common experience for people involved in accidents. Frequently if a vehicle is clearly unrepairable no courtesy vehicle will be offered. In such cases our fleet manager may arrange a hired vehicle for you but (if you are comprehensively insured) only until your own insurers have made an offer for the market value of your vehicle and a reasonable time has elapsed for you to bank the settlement cheque.  Hire cannot continue for any period where you are in dispute with your own insurers as to the value of the vehicle.

A non-fault case is one where the insurers of the responsible party have accepted liability in writing or  where in the opinion of the panel solicitor acting the chances of the claim succeeding in full are 90% or more

Typical examples of such non-fault cases are rear end shunts with no frontal damage and side impact claims with no frontal damage. Typical examples of where chances of succeeding in full are less than 90% include all roundabout or lane changing accidents and head on collisions.

The chances of your establishing the responsibility fof the accident are greatly enhanced if you have followed our guidance on what to do at the scene of an accident and have photographs at the scene. You are particularly well paced if independent witness evidence corroborates your version of events.

Remember you must get the registration number of the vehicle responsible for the accident as claims where the number has not been taken down correctly are excluded from hire car support.

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